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Virtual Constant Observation at NYU Langone Health 

 

Your safety and privacy are important to us. We want to keep you safe and reduce your risk of falling and getting hurt. We also want to make sure that you do not have a longer hospital stay. This is why we use a device called Virtual Constant Observation. This tool is for patients who may need to be monitored more closely by our staff.

 

How Virtual Constant Observation Works

Virtual Constant Observation is a device we use to ensure you are safe even if you are alone in your room.

 

Here are some important things to know:  

  • A Virtual Constant Observation device has a video camera and a 2-way speaking device. This telehealth technology allows an NYULH staff member to see you and speak with you.

 

  • A Virtual Constant Observation device has live stream audio and visual technology. Please note that Virtual Constant Observation does NOT video record you or record what you say.

 

  • Through Virtual Constant Observation, our staff will be able to hear you and keep watch of you and anyone else in your room. This happens unless the device is set to ‘privacy’ mode.

 

  • When the Virtual Constant Observation device yellow light is on, the privacy mode is on and our staff cannot see you. You will also hear the message “You are in Privacy Mode” from the device.

 

  • The privacy mode is used when your doctor or nurse is providing you with care. It is also used when you are dressing, bathing or using the bathroom. When the doctor or nurse is done, they will remove the privacy mode. This way our staff will be able to see you again.

 

  • If you are trying to get up, a staff member will ask you, through the Virtual Constant Observation device, to stay in bed or in your chair.

 

  • When your health is better, a nurse will have the Virtual Constant Observation device removed from your room.

 

  • Our staff are always available if you need anything. Use your call bell to ask for help and a member of your healthcare team will go into your room promptly.

 

©2022 NYU Langone Health. All rights reserved. Reviewed for health literacy. This information is not intended as a substitute for professional medical care. Always follow your health care provider's instructions.